Trojan Removal - General Process

If you are using and operating systems such as Windows XP or ME, you MUST disable your System Restore before attempting any removal! After successful removal, you can re-enable System Restore. Here is how to turn off System Restore:

For Windows ME

1.Right-click the My Computer icon on the Desktop and click Properties.

2.Click the Performance tab.

3.Click the File System button.

4.Click the Troubleshooting tab.

5.Select Disable System Restore.

6.Click Apply > Close > Close.

7.When prompted to restart, click Yes.

8.Press F8 while the system restarts.

9.Choose Safe Mode then hit the Enter key.

10.After your system has restarted, continue with the scan/clean process. Files under the _Restore folder can now be deleted.

11.Re-enable System Restore by clearing Disable System Restore and restarting your system normally.

For Windows XP

1.Log on as Administrator.

2.Right-click the My Computer icon on the desktop and click Properties.

3.Click the System Restore tab.

4.Select Turn off System Restore.

5.Click Apply > Yes > OK.

6.Continue with the scan/clean process. Files under the _Restore folder can now be deleted.

7.Re-enable System Restore by clearing Turn off System Restore.